Find answers to common questions. Need help? Email contact@posturaonline.com.
How do I choose my size?
Check the measurements on the specific product page. Sizes can vary between models. If measurements are missing, contact us before ordering. Do not choose only based on your usual clothing size.
Does a posture corrector replace medical treatment?
These comfort accessories do not replace medical diagnosis or treatment. Consult a healthcare professional for persistent pain, an injury or questions about using the product.
How do I use and care for my product?
Follow the manufacturer’s instructions for your model. Avoid overtightening straps and stop using the item if discomfort occurs. Follow its care label; materials and instructions vary.
Where do you ship?
We ship to eligible addresses in Canada and the United States. Availability depends on the product and address, with options shown at checkout. Shipping to France is in preparation and is not yet available.
What are the shipping charges and delivery times?
Charges appear before payment. Delivery includes processing and transit, depending on the item and its origin. See our shipping policy for current estimates.
Can my order arrive in separate parcels?
Yes. Items from different warehouses may ship separately with different tracking details.
How can I track my order?
Use the tracking link provided after dispatch when available. Email us with your order number for assistance.
Can I change or cancel my order?
Contact us as soon as possible with your order number. We check what is still possible based on processing progress. This does not limit your statutory rights.
What if an item is damaged or incorrect?
Email contact@posturaonline.com with your order number and a description. Photos can help. Keep the item and packaging, and contact us before returning anything.
How do I contact Postura?
Use our Contact page or email contact@posturaonline.com. Never send payment card details by email.
Can I return an item I do not like?
Our commercial policy does not offer returns solely for a change of mind or personal preference. For a damaged, defective, incomplete or non-conforming item, please contact us within 10 days of receipt under our commercial procedure. Statutory warranties and other applicable rights remain protected beyond this period. See our returns and refunds policy.
How long do refunds or replacements take?
When cancellation of a distance purchase qualifies under Quebec consumer law, refunds must be made no later than 15 days after cancellation. For defects or non-conformity, remedies are provided within a reasonable time under applicable rights, with the timeframe confirmed in writing. Our 10-day reporting request does not limit statutory warranties.