Terms of service

Updated: October 16, 2026.

1. Seller and contact

Postura is operated by Fanfan St Louis as a sole proprietor. Mailing address: 2180, boulevard de la Traversée, apartment 309, Saint-Jérôme, Québec J7Y 0P9, Canada. Email: contact@posturaonline.com. Telephone: 438 921-4760.

2. Products and sizes

Postura offers posture and comfort accessories. Check each model’s features, materials, variants and measurements before ordering. Contact us before purchase if measurements are unavailable or you are unsure. These accessories do not replace medical diagnosis or treatment.

3. Prices and payment

Store prices are in Canadian dollars unless another currency is explicitly displayed. Your order summary shows selected items, shipping charges, applicable taxes and the total before payment. Available payment methods appear at checkout. Check your selections, contact details and shipping address before confirming.

4. Orders and changes

Keep your order summary and confirmation messages. To request a change or cancellation, email us promptly with your order number. We check what is possible based on processing progress without limiting your statutory rights.

5. Shipping

Shipping is available to eligible addresses in Canada and the United States. Shipping to France is in preparation. Charges appear at checkout. For the two current correctors shipped from China, the supplier estimates 1–3 days of processing followed by 7–15 days of transit to Canada or 5–11 days to the United States. Estimates vary by variant, stock and carrier. An order may arrive in multiple parcels.

A third party may charge import duties, taxes or brokerage fees that are not necessarily included in shipping charges. See our shipping and tracking policy or contact us before ordering. Applicable rights for delayed or undelivered orders remain protected.

6. Returns, defects and refunds

Under our commercial procedure, please report damaged, defective, incomplete or non-conforming items within 10 days of receipt. This period does not limit statutory warranties or other remedies.

Our commercial policy does not offer returns solely for a change of mind. See our returns and refunds policy for reasons, remedies, costs and deadlines. Contact us before returning anything for the correct address. Postura remains your contact even when a partner prepares or ships your order.

7. Personal information

Our privacy policy explains the processing of your personal information, including with Shopify and fulfilment and delivery partners.

8. Applicable rights and version

Nothing in these terms removes statutory warranties or mandatory consumer rights. The version communicated at purchase applies to your order; later changes do not retroactively change existing commitments.