Privacy policy

Last updated: October 16, 2026

Postura operates this store and website, including its information, content, features, tools, products and related services (the “Services”), to provide a personalised shopping experience. Our store is powered by Shopify. This Privacy Policy explains how we collect, use and disclose personal information when you visit or use the Services, make a purchase or other transaction, or contact us. If our Terms of Service conflict with this policy regarding personal information, this policy prevails. Please read it carefully.

Personal information we collect or process

Personal information identifies you or can reasonably be linked to you or another person. It does not include anonymised information that cannot reasonably identify or be linked to a person. Depending on how you interact with the Services, where you live and applicable law, we may process:

Contact information: name, address, billing and shipping addresses, telephone number and email.
Financial information: payment card or bank details, transaction details, payment method, confirmation and other payment information.
Account information: username, password, security questions, preferences and settings.
Transaction information: items viewed, placed in your cart or wish list, purchased, returned, exchanged or cancelled, and past transactions.
Communications: information you provide when contacting us, including customer service enquiries.
Device information: device, browser, network, IP address and other unique identifiers.
Usage information: how and when you access or interact with the Services.

Sources of personal information

We may collect information directly from you when you create an account, use the Services or contact us; automatically from your device and through cookies or similar technologies; from service providers acting on our behalf; and from partners or other third parties.

How we use personal information

Providing and improving the Services: fulfilling our contract with you, processing payments and orders, remembering preferences, sending account notifications, managing purchases, returns and exchanges, maintaining your account, arranging shipping, facilitating reviews and personalising your shopping experience.
Marketing and advertising: sending promotional communications by email, text or post and displaying advertising on the Services or other websites, including based on purchases, cart contents or activity, subject to applicable law.
Security and fraud prevention: authenticating accounts, securing checkout, detecting and investigating fraudulent, unlawful or harmful activity, and protecting our Services. Keep account credentials confidential and do not share them.
Communication: customer support, responding to enquiries and maintaining our business relationship.
Legal purposes: complying with law and valid legal processes, responding to authorities, participating in disputes or investigations, and enforcing our terms and policies.

How we disclose personal information

For legitimate purposes consistent with this policy, we may share information with Shopify and providers who support IT, payments, analytics, customer service, cloud storage, fulfilment and shipping; business and marketing partners who process information under their own privacy notices; third parties at your request or with consent, including shipping or social and sign-in integrations; affiliates; and parties involved in a business transaction such as a merger or bankruptcy, compliance with legal obligations, enforcement of terms or protection of rights.

Shopify may support personalised advertising across merchants and websites. Depending on where you live, you may have rights to opt out of sharing for targeted advertising.

Order fulfilment and delivery with CJdropshipping

We use CJdropshipping to prepare and ship some products. Necessary order details, including your name, shipping address, ordered items and contact details needed for delivery, may be shared with CJdropshipping and relevant carriers.

These providers may process information outside Quebec and Canada, including China depending on the warehouse and delivery route. Local laws may differ from those where you live. For questions or to exercise rights with Postura, email contact@posturaonline.com.

Relationship with Shopify

Shopify hosts the Services and collects and processes information about your access and use to provide and improve them. Information you submit is shared with Shopify and third parties that may be located in other countries. Some enhanced Shopify features combine data from your interactions with our store, other merchants and Shopify. For these purposes Shopify is responsible for processing your information and responding to relevant rights requests. See Shopify’s Consumer Privacy Policy and Shopify’s privacy portal.

Third-party websites and links

We may link to third-party sites and platforms. Review their privacy, security and other terms. We do not guarantee their privacy, security or the accuracy, completeness or reliability of their information. Information posted in public or semi-public areas, including social platforms, may be visible to others and used without restriction. Links do not imply endorsement unless stated.

Children’s data

The Services are not intended for children. We do not knowingly collect information from children below the age of majority in their jurisdiction. Parents or guardians may contact us to request deletion of information a child provided. As of this policy’s effective date, we do not knowingly sell or share, as defined by applicable law, personal information of individuals under 16.

Security and retention

No security measure is perfect, and we cannot guarantee absolute security. Information may not be secure during transmission; avoid sending sensitive or confidential information through unsecured channels. Retention depends on the need to manage accounts, provide Services, comply with law, resolve disputes or enforce agreements and policies.

Your rights and choices

Depending on where you live, you may have rights to access, delete or correct your information, receive a copy or request transfer to a third party. Rights are subject to conditions and exceptions under applicable law. You may unsubscribe from promotional emails using the link provided; non-promotional account or order emails may continue.

Exercise rights through available Service controls or by contacting us. We do not penalise you for exercising rights. We may verify your identity as permitted or required by law. An authorised agent may act for you with proof of authorisation, and we may ask you to verify your identity directly. We respond within applicable legal deadlines. For information processed by Shopify, visit privacy.shopify.com.

Complaints

Contact us about concerns regarding our handling of personal information. Depending on your location, you may appeal our decision by contacting us or lodge a complaint with your local data protection authority.

International transfers

We may transfer, store and process personal information outside your country. For transfers outside the European Economic Area or United Kingdom, we rely on recognised mechanisms such as European Commission standard contractual clauses or equivalent UK arrangements, unless the destination is recognised as providing adequate protection.

Changes to this policy

We may update this policy to reflect changes in practices or operational, legal or regulatory reasons. We publish the revised policy here, update the date and provide notice as required by law.